How To Fix PO065 - Monitoring object: spool service processing group "desktop printing"

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 065

• Message text: Monitoring object: spool service processing group "desktop printing"

<LS>&SYS_ADMIN&</>
This node collects monitoring information about processing of desktop
print requests. These are requests printed on printers at the user's
desk. As these printers are often not available, they could cause
problems with other requests. We therefore recommend you do not use
this processing group for mission-critical output requests.
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To classify the output requests, we recommend you assign classes to
both the spool servers and output devices. By using spool servers
configured for different types and priorities, you can better control
output requests.
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For more information, see:
SAP Note 118057 (Flexible Configuration of the Spool System)
<LS>SAP Library -> SAP Web AS -> Computing Center Management System
(CCMS) -> SAP Printing Guide -> Monitoring the Spool System</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

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<LS> </>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO065 - Monitoring object: spool service processing group "desktop printing" ?

  The SAP error message PO065, which refers to the monitoring object "spool service processing group 'desktop printing'," typically indicates an issue related to the spool service configuration or the desktop printing setup in the SAP system. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  
  Spool Service Configuration: The spool service may not be correctly configured for desktop printing. This can happen if the necessary settings for the spool server or the output device are not properly set up.
  
  
  Output Device Settings: The output device used for desktop printing may not be correctly defined or may not support the required printing format.
  
  
  Network Issues: There may be network connectivity issues between the SAP system and the client machine, preventing the desktop printing from functioning correctly.
  
  
  User Authorizations: The user may not have the necessary authorizations to access the spool service or to print documents.
  
  
  Printer Driver Issues: The printer driver installed on the client machine may not be compatible with the SAP system or may be outdated.
  
  
  Solutions:
  
  
  Check Spool Configuration:
  
  Go to transaction SPAD (Spool Administration) and verify the configuration of the spool server and the output devices.
  Ensure that the desktop printing option is enabled for the relevant output device.
  
  
  
  Review Output Device Settings:
  
  In SPAD, check the settings of the output device being used for desktop printing. Ensure that it is configured correctly and supports the required print formats.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues between the SAP system and the client machine. Check firewall settings and ensure that the necessary ports are open.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the spool service and print documents.
  
  
  
  Update Printer Drivers:
  
  Ensure that the printer drivers installed on the client machine are up to date and compatible with the SAP system. Consider reinstalling the drivers if necessary.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  SU53: Authorization Check
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring spool services and desktop printing.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.