How To Fix PO064 - Monitoring object: spool service processing group "production printing"

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 064

• Message text: Monitoring object: spool service processing group "production printing"

<LS>&SYS_ADMIN&</>
This node collects monitoring information about processing of
production print requests. These are output requests required for
smooth production operation (such as documents). We recommend you print
these output requests locally.
STYLE S_DOCUS1
To classify the output requests, we recommend you assign classes to
both the spool servers and output devices. By using spool servers
configured for different types and priorities, you can better control
output requests.
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STYLE S_DOCUS1
For more information, see:
SAP Note 118057 (Flexible Configuration of the Spool System)
<LS>SAP Library -> SAP Web AS -> Computing Center Management System
(CCMS) -> SAP Printing Guide -> Monitoring the Spool System</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

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<LS> </>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO064 - Monitoring object: spool service processing group "production printing" ?

  The SAP error message PO064, which indicates an issue with the monitoring object related to the spool service processing group "production printing," typically arises in the context of SAP's output management and printing functionalities. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Spool Service Configuration Issues: The spool service may not be correctly configured or may not be running as expected.
  Printer Configuration: The printer or output device may not be properly set up in the SAP system, or it may be offline.
  Queue Issues: There may be issues with the spool request queue, such as it being full or having stuck jobs.
  Authorization Issues: The user may not have the necessary authorizations to access the spool service or the specific printer.
  Network Issues: If the printer is networked, there may be connectivity issues preventing communication between SAP and the printer.
  
  Solutions:
  
  
  Check Spool Service Status:
  
  Go to transaction SP01 to check the status of the spool requests. Look for any jobs that are stuck or have errors.
  Use transaction SPAD to check the configuration of the output devices and ensure they are correctly set up.
  
  
  
  Review Printer Configuration:
  
  Ensure that the printer is correctly configured in SAP. Check the device type, access method, and any relevant settings.
  Verify that the printer is online and operational.
  
  
  
  Clear Spool Requests:
  
  If there are stuck spool requests, you may need to delete or reprocess them. In transaction SP01, you can select the requests and choose to delete or reprint them.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the spool service and the specific printer. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Network Troubleshooting:
  
  If the printer is networked, check for any network issues that may be preventing communication. This may involve checking network settings or consulting with your IT department.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SP01: Spool Request Overview
  SPAD: Spool Administration
  SU53: Authorization Check
  
  
  Documentation: Review SAP documentation related to spool management and output device configuration for more detailed guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying these solutions, it may be beneficial to contact SAP support for further assistance.