How To Fix PO063 - Monitoring object: spool service processing group "high volume printing"

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 063

• Message text: Monitoring object: spool service processing group "high volume printing"

<LS>&SYS_ADMIN&</>
This node collects monitoring information about processing of requests
classified as mass printing requests. Mass printing means printing very
large requests (such as cost center lists). To prevent problems with
other output requests, assign mass printing requests to their own spool
server.
STYLE S_DOCUS1
To classify the output requests, we recommend you assign classes to
both the spool servers and output devices. By using spool servers
configured for different types and priorities, you can better control
output requests.
STYLE *
STYLE S_DOCUS1
For more information, see:
SAP Note 118057 (Flexible Configuration of the Spool System)
<LS>SAP Library -> SAP Web AS -> Computing Center Management System
(CCMS) -> SAP Printing Guide -> Monitoring the Spool System</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

STYLE *
<LS> </>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO063 - Monitoring object: spool service processing group "high volume printing" ?

  The SAP error message PO063, which pertains to the monitoring object "spool service processing group 'high volume printing'," typically indicates an issue with the spool service in the SAP system, particularly when handling high-volume print jobs. This error can arise due to various reasons, including configuration issues, resource limitations, or problems with the print server.
  Causes:
  
  Resource Limitations: The spool server may not have enough resources (CPU, memory) to handle the high volume of print jobs.
  Configuration Issues: Incorrect configuration of the spool service or the print server can lead to processing failures.
  Queue Overload: A large number of print requests queued up can overwhelm the spool service.
  Network Issues: Problems with the network connection to the printer or print server can cause delays or failures in processing print jobs.
  Printer Configuration: The printer itself may be misconfigured or offline, leading to issues in processing print requests.
  
  Solutions:
  
  
  Check Spool Server Configuration:
  
  Ensure that the spool server is correctly configured to handle high-volume printing.
  Review the settings in transaction SPAD (Spool Administration) to ensure that the spool parameters are optimized for high-volume jobs.
  
  
  
  Monitor System Resources:
  
  Use transaction ST06 or ST02 to monitor system performance and check for CPU or memory bottlenecks.
  If resources are low, consider increasing the capacity of the server or optimizing other running processes.
  
  
  
  Manage Print Queues:
  
  Check the status of the print queues in transaction SP01 (Spool Request) and clear any stuck or failed print jobs.
  If there are too many jobs in the queue, consider staggering print requests or scheduling them during off-peak hours.
  
  
  
  Network and Printer Checks:
  
  Verify the network connection to the printer and ensure that the printer is online and properly configured.
  Check the printer logs for any errors that may indicate issues with the printer itself.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to high-volume printing and the PO063 error.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team for further analysis and troubleshooting. They may need to look into system logs or perform deeper diagnostics.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  ST06: Operating System Monitor
  ST02: Tune Summary
  
  
  
  SAP Notes: Regularly check for updates or patches related to spool processing and printing issues in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation on spool management and high-volume printing for best practices and configuration guidelines.
  
  
  By following these steps, you should be able to diagnose and resolve the PO063 error related to high-volume printing in your SAP system.