How To Fix PO061 - Monitoring object: spool service processing group "normal requests"

SAP Error Message - Details

• Message type: E = Error

• Message class: PO - Spooler message

• Message number: 061

• Message text: Monitoring object: spool service processing group "normal requests"

Procedure for System Administrators

This node includes monitoring information for processing of normal
requests. These are requests sent to devices assigned to a spool
server.
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For classification of output requests, we recommend that you assign the
spool servers and the output devices to different classes. By using
different spool servers that process requests of different types (and
priorities), you can avoid - or at least control - a mutual obstruction
of output requests.
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For more information, see:
SAP Note 118057 (Flexible Configuration of the Spool Service)
SAP Library -> SAP Web AS -> Computing Center Management System (CCMS)
-> SAP Printing Guide -> Monitoring the Spool System

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PO061 - Monitoring object: spool service processing group "normal requests" ?

  The SAP error message PO061, which indicates an issue with the spool service processing group "normal requests," typically arises in the context of SAP's spool and print management system. This error can occur for various reasons, and understanding the cause and potential solutions is essential for resolving the issue.
  Cause
  
  Spool Request Issues: The spool request may be stuck or not processed correctly due to various reasons, such as system overload, configuration issues, or resource limitations.
  Printer Configuration: There may be issues with the printer configuration in SAP, such as incorrect device type, missing printer definitions, or network issues affecting printer connectivity.
  Spool Service Configuration: The spool service may not be configured correctly, or the processing group may not be set up properly.
  Authorization Issues: The user may not have the necessary authorizations to access or manage the spool requests.
  System Performance: High system load or performance issues can lead to delays in processing spool requests.
  
  Solution
  
  Check Spool Requests: Go to transaction SP01 to check the status of the spool requests. Look for any requests that are stuck or have errors and try to delete or reprocess them.
  Review Printer Configuration: Ensure that the printer is correctly configured in transaction SPAD. Check the device type, output device settings, and ensure that the printer is online and accessible.
  Monitor Spool Service: Use transaction SP01 to monitor the spool service and check for any errors or warnings. You can also check the spool service configuration in transaction SPAD.
  Check Authorizations: Ensure that the user has the necessary authorizations to manage spool requests. You may need to consult with your SAP security team to verify this.
  System Performance: Monitor system performance using transaction ST03 or ST04. If the system is under heavy load, consider optimizing performance or scheduling print jobs during off-peak hours.
  Restart Spool Service: If the issue persists, consider restarting the spool service. This can sometimes resolve temporary issues with the spool processing.
  
  Related Information
  
  Transaction Codes:
  
  SP01: Spool Request Management
  SPAD: Spool Administration
  ST03: Workload Analysis
  ST04: Database Performance Analysis
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to spool processing or the PO061 error.
  Documentation: Review SAP documentation related to spool management and printer configuration for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with SAP support or your internal SAP Basis team for further assistance.