How To Fix /PM0/ABB_MESSAGES383 - If bank details are selected, payment account must be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABB_MESSAGES -

• Message number: 383

• Message text: If bank details are selected, payment account must be empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABB_MESSAGES383 - If bank details are selected, payment account must be empty ?

  The SAP error message /PM0/ABB_MESSAGES383 indicates that there is a conflict between the bank details and the payment account in the system. Specifically, the error states that if bank details are selected for a payment, the payment account must be empty. This typically occurs in the context of payment processing in SAP, particularly when dealing with vendor or customer payments.
  Cause:
  
  Bank Details Selected: The system has detected that bank details are being used for the payment process.
  Payment Account Not Empty: The payment account field is populated with a value, which conflicts with the requirement that it must be empty when bank details are selected.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Method: Review the payment method being used. Ensure that it is configured correctly to either use bank details or a payment account, but not both simultaneously.
  
  
  Clear Payment Account: If you intend to use bank details for the payment, ensure that the payment account field is empty. You can do this by:
  
  Navigating to the payment document or transaction where the error occurred.
  Locating the payment account field and clearing its value.
  
  
  
  Review Vendor/Customer Master Data: Check the master data for the vendor or customer involved in the transaction. Ensure that the bank details are correctly maintained and that the payment account is not inadvertently filled.
  
  
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to payment processing. There may be specific configurations that dictate how bank details and payment accounts interact.
  
  
  Testing: After making the necessary adjustments, attempt to process the payment again to see if the error is resolved.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Documentation: Review SAP documentation related to payment processing, bank details, and payment accounts for further understanding of the requirements and configurations.
  User Roles: Ensure that the user has the appropriate roles and permissions to make changes to payment documents and master data.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further troubleshooting.