How To Fix /PM0/ABB_MESSAGES382 - If collection account is selected, payment card number must be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABB_MESSAGES -

• Message number: 382

• Message text: If collection account is selected, payment card number must be empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABB_MESSAGES382 - If collection account is selected, payment card number must be empty ?

  The SAP error message /PM0/ABB_MESSAGES382 indicates that there is a validation issue related to payment processing in the SAP system. Specifically, the error states that if a collection account is selected, the payment card number must be empty. This typically occurs in scenarios where a payment method is being processed, and there are conflicting requirements for the payment information.
  Cause:
  
  Payment Method Configuration: The payment method being used may be configured to require a collection account, which does not allow for a payment card number to be present. This is common in scenarios where direct debit or bank transfer is used instead of credit card payments.
  Data Entry Error: The user may have inadvertently entered a payment card number while also selecting a collection account, leading to this conflict.
  Business Rules: The business rules defined in the SAP system may dictate that a collection account cannot be used in conjunction with a payment card.
  
  Solution:
  
  Review Payment Method: Check the payment method configuration in the SAP system. Ensure that the payment method being used is appropriate for the transaction type. If a collection account is selected, ensure that no payment card number is entered.
  Clear Payment Card Information: If you are using a collection account, make sure to clear any payment card number fields before proceeding with the transaction.
  User Training: Ensure that users are trained on the correct procedures for entering payment information, especially when dealing with different payment methods.
  System Configuration: If necessary, consult with your SAP administrator or technical team to review the configuration settings for payment processing to ensure they align with your business requirements.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal for detailed documentation on payment processing and configuration of payment methods.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBPM1 (for payment method configuration) and F110 (for automatic payment transactions).
  Support Notes: Check SAP Support for any notes or updates related to this error message, as there may be patches or updates that address specific issues.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.