How To Fix /PM0/ABB_MESSAGES384 - If payment card no. is selected, payment account must be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: /PM0/ABB_MESSAGES -

• Message number: 384

• Message text: If payment card no. is selected, payment account must be empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PM0/ABB_MESSAGES384 - If payment card no. is selected, payment account must be empty ?

  The SAP error message /PM0/ABB_MESSAGES384 indicates that when a payment card number is selected in the system, the payment account field must be empty. This error typically arises in scenarios where both a payment card and a payment account are being used simultaneously, which is not allowed in the configuration of the payment processing system.
  Cause:
  
  Configuration Issue: The system is configured to allow either a payment card or a payment account, but not both at the same time. When a payment card is selected, the payment account field must be left blank.
  Data Entry Error: The user may have inadvertently entered a payment account while also selecting a payment card, leading to this conflict.
  Business Logic: The business rules defined in the system may dictate that only one payment method can be active at a time.
  
  Solution:
  
  Clear the Payment Account: If you intend to use a payment card, ensure that the payment account field is empty. Remove any entries in the payment account field before proceeding with the transaction.
  Review Configuration: Check the configuration settings in the SAP system to ensure that the payment methods are set up correctly. This may involve consulting with your SAP administrator or a functional consultant.
  User Training: Ensure that users are trained on the correct procedures for entering payment information to avoid this error in the future.
  Error Handling: Implement error handling in the application to provide clearer guidance to users when they encounter this error, helping them understand what needs to be corrected.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or specific documentation related to payment processing in your version of SAP for more detailed information on payment methods and configurations.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting payment processing issues, such as FB60 for vendor invoices or F-28 for incoming payments.
  Support Notes: Check SAP Support Launchpad for any relevant notes or updates regarding this error message, as there may be patches or updates that address specific issues related to payment processing.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.