How To Fix PLM_PTU024 - Application logs were not deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PTU - Message from development class PLM_ptu

• Message number: 024

• Message text: Application logs were not deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PTU024 - Application logs were not deleted ?

  The SAP error message PLM_PTU024 indicates that application logs were not deleted as expected. This can occur in various scenarios, particularly when dealing with the Product Lifecycle Management (PLM) module or when managing application logs in general.
  Cause
  The error can be caused by several factors, including:
  
  Authorization Issues: The user executing the log deletion may not have the necessary authorizations to delete the logs.
  Log Retention Settings: The system may have specific retention settings that prevent the deletion of logs that are still within the retention period.
  Database Constraints: There may be database constraints or locks that prevent the deletion of logs.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or inconsistencies in the log data.
  Configuration Errors: Incorrect configuration settings in the PLM module or related components may lead to this error.
  
  Solution
  To resolve the PLM_PTU024 error, you can take the following steps:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to delete application logs. You may need to consult with your SAP security team to verify and adjust the user's roles and permissions.
  
  
  
  Review Log Retention Settings:
  
  Check the log retention settings in your SAP system. If the logs are still within the retention period, they cannot be deleted. You may need to adjust these settings if appropriate.
  
  
  
  Database Checks:
  
  Investigate any database locks or constraints that may be preventing the deletion. You can use transaction codes like SM12 to check for locks and SM21 for system logs.
  
  
  
  Run Deletion Program:
  
  If you are trying to delete logs manually, consider using the standard SAP program for log deletion. You can use transaction code SLG2 to manage application logs and delete them as needed.
  
  
  
  Check for Technical Issues:
  
  Look for any technical issues in the system that may be affecting log deletion. This could include checking system logs (SM21) or reviewing the application server logs for errors.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  Transaction Codes:
  
  SLG1: Display Application Log
  SLG2: Manage Application Logs
  SM12: Display and manage locks
  SM21: System log
  
  
  SAP Documentation: Refer to the official SAP documentation for more details on managing application logs and troubleshooting common issues.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the PLM_PTU024 error and implement a suitable solution.