How To Fix PLM_PTU026 - The application log cannot be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_PTU - Message from development class PLM_ptu

• Message number: 026

• Message text: The application log cannot be reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_PTU026 - The application log cannot be reset ?

  The SAP error message PLM_PTU026, which states "The application log cannot be reset," typically occurs in the context of the Product Lifecycle Management (PLM) module when there is an issue with the application log entries. This error can arise due to various reasons, including:
  Causes:
  
  Log Entry Status: The application log entries may be in a status that does not allow them to be reset. For example, if the log entries are already processed or if they are locked by another process.
  Authorization Issues: The user may not have the necessary authorizations to reset the application log.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the log table.
  Log Size Limitations: The application log may have reached its size limit, preventing further modifications.
  
  Solutions:
  
  Check Log Status: Review the status of the application log entries. Ensure that they are in a state that allows for resetting. You can do this by using transaction SLG1 to view the logs.
  User Authorizations: Verify that the user attempting to reset the log has the appropriate authorizations. You may need to consult with your SAP security team to ensure the user has the necessary roles and permissions.
  Database Locks: Check for any database locks that might be preventing the reset. You can use transaction SM12 to view and manage locks.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying technical issues that may be causing the error.
  Log Cleanup: If the log size is an issue, consider archiving or deleting old log entries that are no longer needed. This can help free up space and allow for new entries to be processed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Display Application Log) and SLG2 (Delete Application Log) for managing application logs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to application logs in PLM for best practices and guidelines on managing logs effectively.
  
  If you continue to experience issues after trying these solutions, it may be beneficial to escalate the matter to SAP support for further investigation.