How To Fix PLM_AUDIT_WORKFLOW002 - No agents found

SAP Error Message - Details

• Message type: E = Error

• Message class: PLM_AUDIT_WORKFLOW - Workflow for Audit Management

• Message number: 002

• Message text: No agents found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PLM_AUDIT_WORKFLOW002 - No agents found ?

  The SAP error message PLM_AUDIT_WORKFLOW002: No agents found typically occurs in the context of SAP's workflow management, particularly when dealing with audit workflows in the Product Lifecycle Management (PLM) module. This error indicates that the system could not find any agents (users or groups) assigned to handle the workflow task.
  Causes:
  
  Missing Agent Assignment: The workflow task does not have any agents assigned to it. This can happen if the workflow configuration is incomplete or if the agents were not properly defined.
  Incorrect Workflow Configuration: The workflow might be incorrectly configured, leading to the absence of agents.
  User Status: The users or groups that are supposed to act as agents may be inactive or not authorized to perform the task.
  Role Assignment Issues: The roles required for the agents to be recognized in the workflow may not be assigned correctly.
  Organizational Structure Changes: Changes in the organizational structure (like department changes) may lead to the agents not being recognized.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Go to the workflow definition in the SAP system and ensure that agents are correctly assigned to the relevant tasks.
  Use transaction code SWDD (Workflow Builder) to review and modify the workflow definition.
  
  
  
  Assign Agents:
  
  Ensure that the agents (users or groups) are assigned to the workflow tasks. This can be done in the workflow definition or by using transaction SWI1 to check the work items.
  
  
  
  Verify User Status:
  
  Check if the users assigned as agents are active and have the necessary authorizations. You can do this using transaction SU01 to view user details.
  
  
  
  Check Role Assignments:
  
  Ensure that the necessary roles are assigned to the users/groups that are supposed to act as agents. Use transaction PFCG to manage roles.
  
  
  
  Review Organizational Structure:
  
  If there have been recent changes in the organizational structure, verify that the agents are still valid and recognized in the current structure.
  
  
  
  Testing:
  
  After making changes, test the workflow to ensure that the agents are now recognized and that the workflow can proceed without errors.
  
  
  
  Related Information:
  
  Workflow Monitoring: Use transaction SWI1 to monitor workflow instances and check for any issues.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  Documentation: Refer to SAP Help documentation for detailed information on workflow management and agent assignment.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.