How To Fix PH063 - Could not access documentation

SAP Error Message - Details

• Message type: E = Error

• Message class: PH - PA: Archiving & Reorganization

• Message number: 063

• Message text: Could not access documentation

What causes this issue?

The system could not find the requested documentation.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PH063 - Could not access documentation ?

  The SAP error message PH063, which states "Could not access documentation," typically occurs when the system is unable to retrieve the documentation associated with a particular object or transaction. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Documentation: The documentation for the specific object or transaction may not be available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the documentation.
  System Configuration: There may be issues with the configuration of the SAP system that prevent access to documentation.
  Network Issues: If the documentation is stored externally (e.g., on a web server), network issues may prevent access.
  Incorrect Links: The links to the documentation may be broken or incorrectly configured.
  
  Solutions:
  
  Check Documentation Availability: Verify if the documentation exists for the object or transaction you are trying to access. You can do this by checking the relevant SAP notes or documentation repositories.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the documentation. This may involve checking roles and permissions in the user profile.
  System Configuration: Consult with your SAP Basis team to ensure that the system is properly configured to access documentation. This may include checking settings related to the SAP Help Portal or other documentation sources.
  Network Connectivity: If the documentation is hosted externally, check your network connection and ensure that there are no firewall or proxy issues preventing access.
  Update Links: If the links to the documentation are broken, you may need to update them or contact your SAP support team for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for notes related to PH063.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they have found.
  Documentation Access: Familiarize yourself with how documentation is structured in your SAP environment, including where it is stored and how it can be accessed.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.