How To Fix PG397 - No reference personnel number found; check personnel number

SAP Error Message - Details

• Message type: E = Error

• Message class: PG - Error Messages for Master Data Programs

• Message number: 397

• Message text: No reference personnel number found; check personnel number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PG397 - No reference personnel number found; check personnel number ?

  The SAP error message PG397 "No reference personnel number found; check personnel number" typically occurs in the context of personnel administration or payroll processing within the SAP Human Capital Management (HCM) module. This error indicates that the system is unable to find a valid personnel number that is required for the operation you are trying to perform.
  Causes:
  
  Incorrect Personnel Number: The personnel number entered may be incorrect or does not exist in the system.
  Data Deletion: The personnel record may have been deleted or archived, making it unavailable for the current operation.
  Authorization Issues: The user may not have the necessary authorizations to access the personnel record.
  Configuration Issues: There may be configuration issues in the system that prevent the personnel number from being recognized.
  Integration Issues: If the personnel number is being referenced from another system (e.g., an external HR system), there may be integration issues.
  
  Solutions:
  
  Verify Personnel Number: Double-check the personnel number you are using to ensure it is correct. You can do this by searching for the personnel number in the SAP system.
  Check Data Status: Ensure that the personnel record has not been deleted or archived. You can check this in the relevant infotype (e.g., IT0001 for Organizational Assignment).
  Review Authorizations: Ensure that you have the necessary authorizations to access the personnel record. You may need to contact your SAP security administrator for assistance.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP HCM configuration team to ensure that the system is set up correctly to recognize personnel numbers.
  Integration Check: If the personnel number is coming from an external system, verify that the integration is functioning correctly and that the personnel number is being passed correctly to SAP.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the personnel records.
  Infotypes: Familiarize yourself with relevant infotypes (e.g., IT0001, IT0002) that contain personnel data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or help files related to personnel administration for additional context and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.