How To Fix PG396 - External person ID & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: PG - Error Messages for Master Data Programs

• Message number: 396

• Message text: External person ID & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PG396 - External person ID & does not exist ?

  The SAP error message PG396, which states "External person ID & does not exist," typically occurs in the context of personnel administration or when dealing with external personnel records in SAP. This error indicates that the system is unable to find a record for the specified external person ID in the database.
  Causes:
  
  Incorrect External Person ID: The ID you are trying to use may be incorrect or mistyped.
  Non-Existent Record: The external person ID may not have been created or may have been deleted from the system.
  Data Synchronization Issues: If your SAP system is integrated with other systems (like an HR management system), there may be synchronization issues leading to missing records.
  Authorization Issues: The user may not have the necessary permissions to view or access the external person ID.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly for handling external personnel.
  
  Solutions:
  
  Verify the External Person ID: Double-check the external person ID for any typos or errors. Ensure that you are using the correct ID format.
  Check Record Existence: Use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check if the external person ID exists in the system.
  Create the Record: If the external person ID does not exist, you may need to create a new record for that person using the appropriate transaction code.
  Review Integration Settings: If your SAP system is integrated with other systems, ensure that data synchronization is functioning correctly and that records are being transferred as expected.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the external person ID. You may need to consult with your SAP security team.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for any specific configuration settings that may need to be adjusted.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and others related to personnel administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Review user roles and authorizations in the SAP system to ensure proper access rights.
  Integration Points: If applicable, review the integration points with other systems to ensure data consistency.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.