How To Fix /PF1/MSG_PO_E764 - Incomplete recall matching of recall &1 with PI &2 due to status &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_E -

• Message number: 764

• Message text: Incomplete recall matching of recall &1 with PI &2 due to status &3.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_E764 - Incomplete recall matching of recall &1 with PI &2 due to status &3. ?

  The SAP error message /PF1/MSG_PO_E764 indicates an issue with the recall process in the context of Purchase Orders (POs) and their associated Purchase Information (PI). The message suggests that there is an incomplete matching of a recall with a specific PI due to its status.
  Cause:
  The error can occur due to several reasons:
  
  Status Issues: The status of the Purchase Information (PI) might not be compatible with the recall process. For example, the PI could be in a status that does not allow for recalls (e.g., completed, canceled, or archived).
  Data Inconsistencies: There may be inconsistencies or missing data in the recall or PI records that prevent proper matching.
  Configuration Issues: The system configuration for handling recalls and PIs might not be set up correctly, leading to issues in processing.
  Authorization Issues: The user may not have the necessary authorizations to perform the recall operation.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Check Status: Review the status of the Purchase Information (PI) associated with the recall. Ensure that it is in a status that allows for recalls.
  Data Validation: Verify that all necessary data for both the recall and the PI is complete and accurate. Look for any missing or incorrect entries.
  Configuration Review: Consult with your SAP Basis or configuration team to ensure that the system settings for recalls and PIs are correctly configured.
  User Authorization: Ensure that the user attempting the recall has the appropriate authorizations to perform the operation.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional insights or updates.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error details and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as ME23N (Display Purchase Order) or ME22N (Change Purchase Order).
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.