How To Fix /PF1/MSG_EH_E308 - Active return not allowed for ordering party items

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 308

• Message text: Active return not allowed for ordering party items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E308 - Active return not allowed for ordering party items ?

  The SAP error message /PF1/MSG_EH_E308 Active return not allowed for ordering party items typically occurs in the context of handling returns in the SAP system, particularly when dealing with ordering party items. This error indicates that the system does not allow an active return for items that are associated with the ordering party.
  Cause:
  
  Ordering Party Configuration: The error often arises when the item in question is linked to an ordering party, and the system settings or business rules do not permit returns for such items.
  Document Type Restrictions: Certain document types may have restrictions on returns based on the configuration in the SAP system.
  Item Status: The status of the item may not allow for a return, possibly due to prior processing or status settings.
  Business Rules: There may be specific business rules or policies in place that restrict returns for items ordered by a specific party.
  
  Solution:
  
  Check Configuration: Review the configuration settings related to the ordering party and returns in the SAP system. Ensure that the settings allow for returns if that is the intended business process.
  Review Document Type: Check the document type associated with the transaction. If the document type does not allow returns, consider using a different document type that does.
  Item Status Review: Verify the status of the item in question. If the item has already been processed in a way that prevents returns, you may need to address that first.
  Consult Business Rules: If there are specific business rules in place, consult with the relevant stakeholders to determine if an exception can be made or if the rules need to be adjusted.
  SAP Notes and Support: Check for any SAP Notes related to this error message. Sometimes, SAP releases notes that provide fixes or additional guidance for specific issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to understand the context of the ordering party items.
  Documentation: Review SAP documentation or help files related to returns processing and ordering party configurations.
  User Roles and Authorizations: Ensure that the user attempting the return has the necessary authorizations to perform the action.
  
  If the issue persists after checking the above points, it may be beneficial to engage with your SAP support team or consult with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.