How To Fix /PF1/MSG_EH_E309 - Active return not allowed for payment item status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 309

• Message text: Active return not allowed for payment item status &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E309 - Active return not allowed for payment item status &1 ?

  The SAP error message /PF1/MSG_EH_E309 Active return not allowed for payment item status &1 typically occurs in the context of payment processing within the SAP system, particularly when dealing with payment items that are in a certain status that does not allow for an active return.
  Cause:
  The error message indicates that the payment item you are trying to process for an active return is in a status that does not permit this action. Common statuses that might trigger this error include:
  
  Processed: The payment item has already been processed and cannot be returned.
  Cleared: The payment item has been cleared and is no longer eligible for return.
  Cancelled: The payment item has been cancelled, making it ineligible for further actions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Item Status: Review the status of the payment item in question. You can do this by navigating to the relevant transaction (e.g., F110 for automatic payment transactions) and checking the payment item details.
  
  
  Determine Eligibility for Return: Ensure that the payment item is in a status that allows for an active return. If it is not, you may need to take alternative actions, such as reversing the payment or processing a different payment item.
  
  
  Use Alternative Methods: If the payment item cannot be returned due to its status, consider using other methods to rectify the situation, such as:
  
  Creating a new payment to offset the original payment.
  Manually adjusting the accounting entries if necessary.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payment items and returns. This can provide insights into the statuses and their implications.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your system configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions), FBL1N (Vendor Line Item Display), and FBL3N (G/L Account Line Item Display) to analyze payment items.
  SAP Notes: Check for any SAP Notes related to payment processing and error messages that might provide additional context or solutions.
  User Roles and Permissions: Ensure that you have the necessary permissions to perform actions on payment items, as restrictions may also lead to errors.
  
  By following these steps, you should be able to address the error message and proceed with your payment processing tasks effectively.