How To Fix /PF1/MSG_CONV_XML364 - Group Reversal has value 'FALSE' but Reversal Reason info is not filled

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CONV_XML -

• Message number: 364

• Message text: Group Reversal has value 'FALSE' but Reversal Reason info is not filled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CONV_XML364 - Group Reversal has value 'FALSE' but Reversal Reason info is not filled ?

  The SAP error message /PF1/MSG_CONV_XML364 indicates that there is an issue with the group reversal process in the system. Specifically, it states that the "Group Reversal" has a value of 'FALSE', but the "Reversal Reason" information is not filled in. This typically occurs in the context of financial transactions or document processing where a reversal is expected but not properly configured.
  Cause:
  
  
  Missing Reversal Reason: The error suggests that while the system is set to not perform a group reversal (indicated by 'FALSE'), it still requires a reversal reason to be specified. This can happen if the configuration or the data entry does not align with the expected parameters for processing the transaction.
  
  
  Configuration Issues: There may be a configuration issue in the SAP system where the settings for group reversals and reversal reasons are not properly defined.
  
  
  Data Entry Error: The user may have inadvertently left the reversal reason field blank when it was required.
  
  
  Solution:
  
  
  Check Reversal Reason: Ensure that the reversal reason is filled in the relevant transaction or document. If the group reversal is not intended, make sure that the system is configured to handle this scenario correctly.
  
  
  Review Configuration: 
  
  Go to the configuration settings related to financial transactions and document processing.
  Check the settings for group reversals and ensure that the system is set up to handle cases where a reversal reason is required.
  
  
  
  Update Transaction Data: If the transaction has already been created, you may need to update it to include the necessary reversal reason or adjust the group reversal setting.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling group reversals and reversal reasons in your version of SAP.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the reversal process, such as FB08 (Reverse Document) or other related financial transaction codes.
  SAP Notes: Check for any SAP Notes that may address this specific error message or provide patches or updates that could resolve the issue.
  User Training: Ensure that users involved in data entry are trained on the importance of filling in all required fields, including reversal reasons, to avoid such errors in the future.
  
  By addressing the missing reversal reason and ensuring proper configuration, you should be able to resolve the error message and proceed with the necessary transactions.