How To Fix PDFVIEWER003 - Adobe Acrobat Reader version & is installed on your computer

SAP Error Message - Details

• Message type: E = Error

• Message class: PDFVIEWER - PDF Viewer

• Message number: 003

• Message text: Adobe Acrobat Reader version & is installed on your computer

What causes this issue?

The implementation of PDF integration is based on the Adobe Acrobat
product versions 4.0 and 4.0.5. If other versions are installed, the
functions of the interface may be restricted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PDFVIEWER003 - Adobe Acrobat Reader version & is installed on your computer ?

  The SAP error message PDFVIEWER003 typically indicates that there is an issue with the Adobe Acrobat Reader version installed on your computer. This error can occur when SAP is unable to properly interface with the installed version of Adobe Acrobat Reader for viewing PDF documents.
  Cause:
  
  Incompatible Version: The version of Adobe Acrobat Reader installed may not be compatible with the version of SAP you are using.
  Corrupted Installation: The installation of Adobe Acrobat Reader may be corrupted or incomplete.
  Configuration Issues: There may be configuration issues within SAP that prevent it from recognizing or using Adobe Acrobat Reader.
  Missing Components: Required components or plugins for PDF viewing may be missing or not properly configured.
  
  Solution:
  
  Update Adobe Acrobat Reader: Ensure that you have the latest version of Adobe Acrobat Reader installed. You can download it from the official Adobe website.
  Check Compatibility: Verify that the version of Adobe Acrobat Reader is compatible with your version of SAP. Refer to SAP documentation for compatibility guidelines.
  Reinstall Adobe Acrobat Reader: If the installation is suspected to be corrupted, uninstall Adobe Acrobat Reader and then reinstall it.
  Configure SAP Settings: Check the SAP GUI settings to ensure that the correct path to Adobe Acrobat Reader is set. You can do this by:
  
  Going to the SAP GUI options.
  Navigating to the "PDF Viewer" settings.
  Ensuring that the path to the Adobe Acrobat Reader executable is correctly specified.
  
  
  Check for Missing Components: Ensure that all necessary components for PDF viewing are installed and configured correctly in both SAP and Adobe Acrobat Reader.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to PDF viewing issues. SAP Notes often provide detailed troubleshooting steps and solutions for known issues.
  User Permissions: Ensure that you have the necessary permissions to access and use Adobe Acrobat Reader on your system.
  Operating System Compatibility: Make sure that your operating system is compatible with both SAP and Adobe Acrobat Reader.
  
  If the issue persists after trying the above solutions, consider reaching out to your IT support team or SAP support for further assistance.