How To Fix PDFVIEWER002 - The PDF format has not been assigned to an application on your computer

SAP Error Message - Details

• Message type: E = Error

• Message class: PDFVIEWER - PDF Viewer

• Message number: 002

• Message text: The PDF format has not been assigned to an application on your computer

What causes this issue?

The document format "PDF" is not assigned to any application. It
appears that there is no appropriate Adobe product (such as Acrobat
Reader or Viewer) installed. The current R/3 program will now find out
whether this is the case, or whether the assignment has simply been
deleted. If the latter is true, it may be possible to start the PDF
application anyway.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PDFVIEWER002 - The PDF format has not been assigned to an application on your computer ?

  The SAP error message PDFVIEWER002 indicates that the system is unable to open PDF files because the PDF format has not been associated with a PDF viewer application on your computer. This typically occurs when the SAP GUI tries to open a PDF document, but the operating system does not know which application to use for viewing PDF files.
  Cause:
  
  No PDF Viewer Installed: There may not be a PDF viewer installed on your computer.
  File Association Issue: The operating system may not have a default application set for opening PDF files.
  SAP Configuration: The SAP system may not be configured correctly to recognize the installed PDF viewer.
  
  Solution:
  To resolve the PDFVIEWER002 error, you can follow these steps:
  
  
  Install a PDF Viewer:
  
  Ensure that you have a PDF viewer installed on your computer. Common options include Adobe Acrobat Reader, Foxit Reader, or any other PDF reader.
  
  
  
  Set Default PDF Viewer:
  
  On Windows:
  
  Right-click on any PDF file.
  Select "Open with" > "Choose another app".
  Select your preferred PDF viewer from the list.
  Check the box that says "Always use this app to open .pdf files".
  Click "OK".
  
  
  On macOS:
  
  Right-click on any PDF file.
  Select "Get Info".
  In the "Open with" section, select your preferred PDF viewer.
  Click "Change All" to apply this setting to all PDF files.
  
  
  
  
  
  Check SAP GUI Settings:
  
  Open the SAP GUI.
  Go to the menu and select Options.
  Navigate to SAP GUI Options > Interaction Design > Visual Design.
  Ensure that the "Use external viewer" option is selected and that the correct path to the PDF viewer is specified.
  
  
  
  Restart SAP GUI: After making the changes, restart the SAP GUI to ensure that the new settings take effect.
  
  
  Test Opening a PDF: Try to open a PDF document again from SAP to see if the issue is resolved.
  
  
  Related Information:
  
  Operating System Compatibility: Ensure that the PDF viewer you are using is compatible with your operating system.
  SAP Notes: Check SAP Notes for any specific patches or updates related to PDF viewing issues in your version of SAP.
  User Permissions: Ensure that you have the necessary permissions to open files and that there are no restrictions set by your IT department.
  
  If the problem persists after following these steps, you may want to consult your IT support team or SAP support for further assistance.