How To Fix PCTRRES_MSG011 - User profile synchronization error

SAP Error Message - Details

• Message type: E = Error

• Message class: PCTRRES_MSG - Message Class for Hr transp. py. res. auth. extractor

• Message number: 011

• Message text: User profile synchronization error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PCTRRES_MSG011 - User profile synchronization error ?

  The SAP error message PCTRRES_MSG011 indicates a user profile synchronization error. This error typically occurs in the context of SAP systems when there are issues with the synchronization of user profiles between different systems or components, such as between the SAP backend and the SAP Fiori front-end server.
  Causes:
  
  Inconsistent User Data: There may be inconsistencies in user data between the systems, such as missing or incorrect user attributes.
  Authorization Issues: The user may not have the necessary authorizations to perform the synchronization.
  Technical Issues: There could be technical problems, such as network issues, that prevent successful synchronization.
  Configuration Errors: Incorrect configuration settings in the user management or synchronization settings can lead to this error.
  System Updates: Recent updates or changes in the system might have affected the user profile synchronization process.
  
  Solutions:
  
  Check User Data: Verify that the user data is consistent across the systems. Ensure that all required attributes are correctly filled out.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the synchronization. This may involve checking roles and permissions.
  Check Logs: Review the system logs for any additional error messages or warnings that could provide more context about the issue.
  Configuration Review: Check the configuration settings related to user management and synchronization. Ensure that they are set up correctly.
  Re-run Synchronization: If the issue is transient, re-running the synchronization process may resolve the error.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation with solutions for known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SU01 (User Maintenance) to check user profiles or SUIM (User Information System) to analyze user authorizations.
  SAP Fiori: If you are using SAP Fiori, ensure that the Fiori launchpad and backend systems are properly configured for user synchronization.
  User Management: Familiarize yourself with the user management processes in SAP, including how user profiles are created, modified, and synchronized across systems.
  
  By following these steps, you should be able to identify and resolve the cause of the PCTRRES_MSG011 error.