How To Fix PCTRRES_MSG012 - User currently busy by process/user: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: PCTRRES_MSG - Message Class for Hr transp. py. res. auth. extractor

• Message number: 012

• Message text: User currently busy by process/user: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PCTRRES_MSG012 - User currently busy by process/user: &1 ?

  The SAP error message PCTRRES_MSG012 indicates that a user is currently busy with a process or transaction, which prevents other actions from being performed by that user. This message typically arises in scenarios where a user is engaged in a long-running transaction or has not properly released a lock on a resource.
  Cause:
  
  Long-Running Transactions: The user may be executing a transaction that takes a significant amount of time to complete.
  Session Lock: The user might have an open session that is holding a lock on a resource, preventing other processes from accessing it.
  User Inactivity: The user may have left a session open without completing the necessary actions, leading to a busy state.
  System Configuration: Certain configurations in the SAP system may lead to users being marked as busy if they are engaged in specific processes.
  
  Solution:
  
  Wait for Completion: If the user is indeed processing a transaction, it may be best to wait until they complete their task.
  Check User Sessions: An administrator can check the active sessions for the user in transaction SM04 (User Overview) or SM50 (Process Overview) to see if there are any long-running processes.
  Terminate Session: If necessary, an administrator can terminate the user's session using transaction SM04 or SM50. However, this should be done with caution, as it may lead to data loss or corruption if the user is in the middle of a critical operation.
  User Communication: If possible, communicate with the user to understand what they are doing and whether they can complete their task or log off.
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration and user roles to ensure that they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM04, SM50, and SM21 (System Log) for monitoring user sessions and system performance.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly log off or complete transactions to avoid leaving sessions in a busy state.
  
  If the problem persists or if you need further assistance, consider reaching out to your SAP Basis team or SAP support for more in-depth troubleshooting.