How To Fix OQ_E396 - Error occurred when attempting to save reconciliation number &.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 396

• Message text: Error occurred when attempting to save reconciliation number &.

What causes this issue?

An internal error occurred when preparing the reconciled data for
update to the database.

System Response

The current reconciliation being processed is not saved to the
database.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check any customer modifications to the program or customer-defined
BADI's for inconsistencies. If no error is found, contact SAP.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E396 - Error occurred when attempting to save reconciliation number &. ?

  The SAP error message OQ_E396 typically indicates that there was an issue when trying to save a reconciliation number in the system. This error can occur in various contexts, often related to the reconciliation of accounts or transactions in SAP.
  Possible Causes:
  
  Data Validation Issues: The reconciliation number may not meet the required format or validation rules set in the system.
  Missing Required Fields: There may be mandatory fields that have not been filled out correctly or are missing.
  Authorization Issues: The user may not have the necessary permissions to save the reconciliation number.
  System Configuration: There may be configuration issues in the SAP system that prevent the saving of reconciliation numbers.
  Database Issues: There could be underlying database issues, such as locks or connectivity problems, that prevent the transaction from being saved.
  
  Solutions:
  
  Check Data Input: Ensure that all required fields are filled out correctly and that the reconciliation number adheres to the expected format.
  Review Authorizations: Verify that the user has the necessary permissions to perform the action. If not, contact your SAP administrator to adjust the user roles.
  Consult Configuration Settings: Review the configuration settings related to reconciliation numbers in the SAP system. This may involve checking transaction codes or settings in the relevant modules.
  Check for System Messages: Look for any additional error messages or logs that may provide more context about the issue.
  Database Check: If you suspect a database issue, consult your IT team to check for locks or connectivity problems that may be affecting the SAP system.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently updates its knowledge base with solutions to known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the transaction codes related to reconciliation processes in SAP, such as FBL1N (Vendor Line Item Display) or FBL3N (G/L Account Line Item Display).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., FI, CO) for more detailed guidance on reconciliation processes.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.