How To Fix OQ_E398 - Please fill in the bank sort number and the account number!

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 398

• Message text: Please fill in the bank sort number and the account number!

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E398 - Please fill in the bank sort number and the account number! ?

  The SAP error message OQ_E398, which states "Please fill in the bank sort number and the account number," typically occurs when you are trying to process a transaction that requires bank details, but those details are missing or incomplete in the system.
  Cause:
  
  Missing Bank Details: The bank sort number (also known as the bank code) and the account number are not filled in the relevant fields.
  Incorrect Configuration: The configuration for the bank details in the vendor or customer master data may not be set up correctly.
  Data Entry Error: There may have been an oversight during data entry, leading to blank fields where bank details are required.
  
  Solution:
  
  
  Check Master Data:
  
  Navigate to the vendor or customer master data where the transaction is being processed.
  Ensure that the bank sort number and account number fields are filled in correctly.
  If you are dealing with a vendor, you can check this in transaction code XK02 (for vendors) or FD02 (for customers).
  
  
  
  Update Bank Details:
  
  If the bank details are missing, enter the correct bank sort number and account number.
  Make sure that the format of the bank sort number and account number adheres to the requirements of your country or region.
  
  
  
  Validate Data:
  
  After entering the details, validate the data to ensure there are no errors.
  Save the changes and try to process the transaction again.
  
  
  
  Check Configuration:
  
  If the issue persists, check the configuration settings in the SAP system related to bank details. This may require access to transaction codes like OBY6 (for bank accounts) or OBPM1 (for payment methods).
  Ensure that the payment methods and bank accounts are correctly configured for the relevant company code.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on entering bank details and handling related errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XK01 (Create Vendor), XK02 (Change Vendor), FD01 (Create Customer), and FD02 (Change Customer).
  User Roles: Ensure that you have the necessary permissions to edit master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Testing: After making changes, conduct a test transaction to confirm that the error has been resolved.
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.