How To Fix OQ_E399 - Please enter only the bank sort number OR the payment card number!

OQ_E399 - Overview

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 399

• Message text: Please enter only the bank sort number OR the payment card number!

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E399 - Please enter only the bank sort number OR the payment card number! ?

  The SAP error message OQ_E399, which states "Please enter only the bank sort number OR the payment card number," typically occurs in the context of financial transactions or payment processing within the SAP system. This error indicates that the system has detected that both a bank sort number and a payment card number have been entered simultaneously, which is not allowed.
  
  Cause:
  
  Data Entry Error: The user may have inadvertently entered both a bank sort number and a payment card number in the same transaction or form.
  Configuration Issue: There may be a configuration setting in the SAP system that is not properly set up to handle the input of payment methods.
  System Logic: The business logic in the SAP application may require that only one payment method is specified at a time.
  
  
  Solution:
  
  Review Input Fields: Check the transaction or form where the error occurred. Ensure that only one of the two fields (bank sort