How To Fix OQ_E399 - Please enter only the bank sort number OR the payment card number!

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 399

• Message text: Please enter only the bank sort number OR the payment card number!

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E399 - Please enter only the bank sort number OR the payment card number! ?

  The SAP error message OQ_E399, which states "Please enter only the bank sort number OR the payment card number," typically occurs in the context of financial transactions or payment processing within the SAP system. This error indicates that the system has detected that both a bank sort number and a payment card number have been entered simultaneously, which is not allowed.
  Cause:
  
  Data Entry Error: The user may have inadvertently entered both a bank sort number and a payment card number in the same transaction or form.
  Configuration Issue: There may be a configuration setting in the SAP system that is not properly set up to handle the input of payment methods.
  System Logic: The business logic in the SAP application may require that only one payment method is specified at a time.
  
  Solution:
  
  Review Input Fields: Check the transaction or form where the error occurred. Ensure that only one of the two fields (bank sort number or payment card number) is filled out. Remove the entry from the field that is not needed for the transaction.
  Validation: Implement validation checks in the user interface to prevent users from entering both fields simultaneously.
  User Training: Provide training to users on how to correctly enter payment information to avoid this error in the future.
  Configuration Review: If the issue persists, review the configuration settings related to payment processing in SAP. Consult with your SAP administrator or technical team to ensure that the system is set up correctly.
  Debugging: If you have access to the SAP development environment, you may want to debug the transaction to see if there are any underlying issues in the code that need to be addressed.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific module you are working with (e.g., SAP FI for Financial Accounting) for more details on payment processing and error handling.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the OQ_E399 error and ensure that your payment processing works smoothly.