How To Fix OQ_E394 - Reconciliation for clearing house &1 card type &2 failed on &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 394

• Message text: Reconciliation for clearing house &1 card type &2 failed on &3.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E394 - Reconciliation for clearing house &1 card type &2 failed on &3. ?

  The SAP error message OQ_E394 indicates that there is a reconciliation issue related to a clearing house and a specific card type. This error typically arises in the context of financial transactions, particularly in payment processing or reconciliation processes involving credit or debit cards.
  Cause:
  
  Data Mismatch: The most common cause of this error is a mismatch between the transaction data in the SAP system and the data received from the clearing house. This could be due to discrepancies in amounts, transaction IDs, or other relevant details.
  Configuration Issues: Incorrect configuration settings for the clearing house or card type in the SAP system can lead to reconciliation failures.
  Missing Transactions: If certain transactions are missing from either the SAP system or the clearing house records, it can result in reconciliation errors.
  Timing Issues: Transactions may not have been processed or updated in the system at the time of reconciliation, leading to discrepancies.
  
  Solution:
  
  Check Transaction Data: Review the transaction data for the specific card type and clearing house. Ensure that all relevant transactions are present and that the amounts match.
  Verify Configuration: Check the configuration settings for the clearing house and card type in SAP. Ensure that they are set up correctly according to the requirements of the clearing house.
  Run Reconciliation Reports: Use SAP reconciliation reports to identify discrepancies. This can help pinpoint the specific transactions that are causing the issue.
  Manual Adjustments: If discrepancies are found, you may need to make manual adjustments to either the SAP records or the clearing house records to resolve the issue.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling reconciliation errors related to your version of SAP.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help in monitoring and reconciling transactions (e.g., FBL1N for vendor line items, FBL5N for customer line items).
  Logs and Error Messages: Check system logs for additional error messages that may provide more context about the reconciliation failure.
  User Roles and Permissions: Ensure that the user attempting the reconciliation has the necessary permissions to access and modify the relevant data.
  Training and Documentation: Ensure that users involved in the reconciliation process are adequately trained and have access to documentation that outlines the reconciliation procedures.
  
  By following these steps, you should be able to identify the cause of the OQ_E394 error and implement a solution to resolve the reconciliation issue.