How To Fix OQ_E387 - Cust. for archiving is not set up for comp. &1 and card type &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 387

• Message text: Cust. for archiving is not set up for comp. &1 and card type &2.

What causes this issue?

In customizing the settings for archiving of DTF transactions for
company code &V1& and card type &V2& is not set up.

System Response

The corresponding archiving objects can not be created.

How to fix this error?

Please maintain the settings in customizing.
Path: IMG -> Industry Solution Oil & Gas (Downstream) -> SSR
(Service Station Retailing) -> Payment Card Handling -> General
Settings -> Assign archiving object

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E387 - Cust. for archiving is not set up for comp. &1 and card type &2. ?

  The SAP error message OQ_E387 indicates that the system is unable to archive data for a specific combination of company code and card type because the necessary configuration for archiving has not been set up. This error typically arises in the context of managing customer data, particularly in the area of archiving customer master records or related documents.
  Cause:
  The error occurs due to the following reasons:
  
  Missing Configuration: The archiving settings for the specified company code and card type have not been defined in the system.
  Incorrect Card Type: The card type specified may not be valid or may not have been configured for archiving.
  Company Code Issues: The company code may not be properly set up for archiving processes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Archiving Configuration:
  
  Go to the transaction code SARA (Archive Administration).
  Check the archiving object related to customer data (e.g., FI_CUS for customer master data).
  Ensure that the archiving settings for the specific company code and card type are correctly configured.
  
  
  
  Set Up Archiving:
  
  If the archiving configuration is missing, you will need to set it up:
  
  Navigate to the relevant configuration settings in the SAP Customizing Implementation Guide (IMG).
  Go to Logistics > Customer Service > Master Data > Archiving > Define Archiving for Customer Master Data.
  Add the necessary entries for the company code and card type.
  
  
  
  
  
  Validate Card Type:
  
  Ensure that the card type you are trying to archive is valid and has been configured in the system.
  You can check the card types in the relevant configuration area.
  
  
  
  Test the Archiving Process:
  
  After making the necessary changes, test the archiving process again to ensure that the error has been resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP documentation or consult with your SAP Basis or functional team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SARA: Archive Administration
  SPRO: Access to the SAP Customizing Implementation Guide
  
  
  Archiving Objects: Familiarize yourself with the relevant archiving objects related to customer data, as they define how data is archived in SAP.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  By following these steps, you should be able to resolve the OQ_E387 error and successfully set up archiving for the specified company code and card type.