How To Fix OQ_E389 - Error occurred while filling customer defined fields

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 389

• Message text: Error occurred while filling customer defined fields

What causes this issue?

An error occurred in the BADI implementation method where the customer
fields are filled.

System Response

The data is displayed, however the field contents may not be accurate.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the coding of the BADI implementation defined for BADI definition
'OIRE_RECON_ALV' via transaction SE19 (implementation) or SE18
(definition).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E389 - Error occurred while filling customer defined fields ?

  The SAP error message OQ_E389, which states "Error occurred while filling customer defined fields," typically indicates that there is an issue with the custom fields defined in the SAP system during a transaction or process. This error can occur in various contexts, such as during sales order processing, delivery, or billing.
  Causes:
  
  Data Validation Issues: The data being entered into the custom fields may not meet the validation criteria defined in the system.
  Field Configuration: The custom fields may not be properly configured in the system, leading to errors when the system attempts to populate or validate them.
  Missing Custom Logic: If there is custom logic (e.g., user exits, BAdIs) associated with the custom fields, it may not be functioning correctly or may be missing.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the custom fields.
  Technical Errors: There could be underlying technical issues, such as database inconsistencies or problems with the transport of customizations.
  
  Solutions:
  
  Check Field Configuration: Review the configuration of the custom fields in the relevant transaction. Ensure that they are set up correctly and that all necessary attributes are defined.
  Validate Input Data: Ensure that the data being entered into the custom fields meets the expected format and validation rules.
  Review Custom Logic: If there is custom logic associated with the fields, check for any errors or issues in the code. Debugging may be necessary to identify the root cause.
  Authorization Check: Verify that the user has the appropriate authorizations to access and modify the custom fields.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context about the issue.
  Transport Issues: If the error occurred after a transport, ensure that all necessary objects were transported correctly and that there are no missing dependencies.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on similar issues.
  Documentation: Review the documentation for the custom fields and any associated enhancements or modifications.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP technical team or reach out to SAP support for further assistance.