How To Fix OQ_E361 - Clearing house data cannot be selected for complaints.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 361

• Message text: Clearing house data cannot be selected for complaints.

What causes this issue?

You have selected clearing house reconciliation data to be marked as a
complaint.

System Response

Clearing house data cannot be selected for complaint processing, as it
is the verified data source. Only data from the service station
locations (DTF data) may be selected for complaint processing.

How to fix this error?

De-select the clearing house line item(s) and select service station
location data from the table with the header 'Service Station Location
Detail Data'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E361 - Clearing house data cannot be selected for complaints. ?

  The SAP error message OQ_E361, which states "Clearing house data cannot be selected for complaints," typically occurs in the context of managing complaints or issues related to financial transactions or data processing in SAP. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Data Configuration Issues: The clearing house data may not be properly configured in the system, leading to issues when trying to select it for complaints.
  Missing or Incomplete Data: The necessary data related to the clearing house may be missing or incomplete, preventing the system from processing the request.
  Authorization Issues: The user may not have the necessary authorizations to access or select the clearing house data.
  System Settings: There may be specific settings or parameters in the SAP system that restrict the selection of clearing house data for complaints.
  Transaction Type Restrictions: Certain transaction types may not allow for the selection of clearing house data, leading to this error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the clearing house data in the SAP system. Ensure that all necessary parameters are correctly set up.
  Data Validation: Verify that all required data related to the clearing house is complete and accurate. This may involve checking master data or transaction data.
  User Authorizations: Ensure that the user encountering the error has the appropriate authorizations to access the clearing house data. This may require coordination with the SAP security team.
  Review Transaction Types: Check if the transaction type being used allows for the selection of clearing house data. If not, consider using a different transaction type or adjusting the process.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional insights and troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Look for specific SAP Notes related to error OQ_E361 in the SAP Support Portal. These notes may provide additional context or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in managing complaints and clearing house data, such as transaction codes for complaint processing or financial transactions.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.