How To Fix OQ_E360 - Item cannot be marked as a complaint because it matches to the recon data

OQ_E360 - Overview

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 360

• Message text: Item cannot be marked as a complaint because it matches to the recon data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E360 - Item cannot be marked as a complaint because it matches to the recon data ?

  The SAP error message OQ_E360 indicates that an item cannot be marked as a complaint because it matches the reconciliation data. This typically occurs in the context of handling complaints or returns in SAP, particularly in modules related to quality management or sales and distribution.
  
  Cause:
  
  Reconciliation Data Match: The item you are trying to mark as a complaint has been identified in the reconciliation data, which means it has already been processed or flagged in a way that prevents it from being marked as a complaint.
  Status of the Item: The item may have a status that does not allow it to be processed as a complaint. This could be due to prior actions taken on the item or its current state in the system.
  Configuration Settings: There may be specific configuration settings in your SAP system that restrict certain items from being marked as complaints based on their reconciliation status.
  
  
  Solution:
  
  Check Reconciliation Data: