How To Fix OQ_E360 - Item cannot be marked as a complaint because it matches to the recon data

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 360

• Message text: Item cannot be marked as a complaint because it matches to the recon data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E360 - Item cannot be marked as a complaint because it matches to the recon data ?

  The SAP error message OQ_E360 indicates that an item cannot be marked as a complaint because it matches the reconciliation data. This typically occurs in the context of handling complaints or returns in SAP, particularly in modules related to quality management or sales and distribution.
  Cause:
  
  Reconciliation Data Match: The item you are trying to mark as a complaint has been identified in the reconciliation data, which means it has already been processed or flagged in a way that prevents it from being marked as a complaint.
  Status of the Item: The item may have a status that does not allow it to be processed as a complaint. This could be due to prior actions taken on the item or its current state in the system.
  Configuration Settings: There may be specific configuration settings in your SAP system that restrict certain items from being marked as complaints based on their reconciliation status.
  
  Solution:
  
  Check Reconciliation Data: Review the reconciliation data for the item in question. Determine why it is flagged and whether it can be unflagged or if further action is needed.
  Review Item Status: Check the status of the item in the system. If it is in a state that does not allow for complaint processing, you may need to change its status or take corrective actions.
  Consult Configuration: If you have access to the configuration settings, review them to see if there are any rules that prevent the item from being marked as a complaint. You may need to adjust these settings or consult with your SAP administrator.
  Documentation and Support: Refer to SAP documentation for specific details on error OQ_E360. If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to complaint processing, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or QM01 (Create Quality Notification).
  User Roles and Permissions: Ensure that you have the necessary permissions to mark items as complaints. Sometimes, user roles can restrict certain actions based on the configuration.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.