How To Fix OQ_E038 - Please enter either the payment card or the bank number

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 038

• Message text: Please enter either the payment card or the bank number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E038 - Please enter either the payment card or the bank number ?

  The SAP error message OQ_E038, which states "Please enter either the payment card or the bank number," typically occurs in the context of processing payments or managing customer data in SAP systems. This error indicates that the system requires either a payment card number or a bank account number to proceed with a transaction, but neither has been provided.
  Cause:
  
  Missing Payment Information: The most common cause is that the necessary payment information (either a payment card or bank account number) has not been entered in the relevant fields.
  Incorrect Configuration: There may be configuration issues in the payment processing settings that require both payment card and bank account information.
  Data Entry Error: Users may have overlooked entering the required information or entered it incorrectly.
  
  Solution:
  
  
  Enter Required Information:
  
  Navigate to the relevant transaction or customer master data screen.
  Ensure that either the payment card number or the bank account number is filled in correctly.
  If using a payment card, ensure that all required fields (like card type, card number, expiration date, etc.) are completed.
  If using a bank account, ensure that the bank number and account number are correctly entered.
  
  
  
  Check Configuration:
  
  If you have the necessary permissions, check the configuration settings for payment processing in the SAP system. Ensure that the settings align with your business requirements and that they do not mandate both payment methods unless necessary.
  
  
  
  User Training:
  
  Ensure that users are trained on the importance of entering payment information correctly and understand the implications of missing data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the transaction or module you are working with.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be working with specific transaction codes related to customer payments, sales orders, or financial transactions.
  SAP Modules: This error may be encountered in modules such as SAP SD (Sales and Distribution), SAP FI (Financial Accounting), or SAP CRM (Customer Relationship Management).
  User Roles: Ensure that the user has the appropriate roles and permissions to enter payment information in the system.
  
  By addressing the missing information and ensuring proper configuration, you should be able to resolve the OQ_E038 error and proceed with your transaction.