How To Fix OQ_E036 - Payment card type and number do not match. -> See the long text

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 036

• Message text: Payment card type and number do not match. -> See the long text

What causes this issue?

The payment card type that was entered and the payment card number do
not match.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries in the fields payment card number, bank number and
payment card type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E036 - Payment card type and number do not match. -> See the long text ?

  The SAP error message OQ_E036, which states "Payment card type and number do not match," typically occurs during the processing of payment card transactions. This error indicates that the payment card type (e.g., Visa, MasterCard, etc.) does not correspond with the card number provided. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Card Type Mismatch: The card number entered does not match the expected format or prefix for the specified card type. For example, Visa cards start with a '4', while MasterCard starts with '5'.
  Incorrect Card Number: The card number may have been entered incorrectly, leading to a mismatch with the expected card type.
  Configuration Issues: There may be configuration settings in SAP that incorrectly associate card types with their respective number formats.
  Validation Rules: The system may have validation rules that are not being met due to incorrect data entry or configuration.
  
  Solution:
  
  Verify Card Information: Double-check the payment card number and ensure it is entered correctly. Make sure that the card type selected matches the card number.
  Check Card Type: Ensure that the correct card type is selected in the payment processing screen. If the card is a Visa, ensure that "Visa" is selected, and similarly for other card types.
  Review Configuration: If you have access to the configuration settings, review the payment card type settings in SAP to ensure they are correctly defined. This may involve checking the card type definitions and their associated number patterns.
  Consult Documentation: Refer to the SAP documentation or help files for any specific guidelines related to payment card processing.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates related to payment card processing.
  Transaction Codes: Familiarize yourself with transaction codes related to payment processing in SAP, such as F110 for automatic payment transactions.
  Testing: If you are in a testing environment, try using different card numbers and types to see if the issue is consistent or isolated to specific entries.
  User Training: Ensure that users involved in payment processing are trained on the correct procedures for entering payment card information to minimize errors.
  
  By following these steps, you should be able to identify and resolve the issue related to the OQ_E036 error message in SAP.