How To Fix OQ_E036 - Payment card type and number do not match. -> See the long text

OQ_E036 - Overview

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 036

• Message text: Payment card type and number do not match. -> See the long text

What causes this issue?

The payment card type that was entered and the payment card number do
not match.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries in the fields payment card number, bank number and
payment card type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E036 - Payment card type and number do not match. -> See the long text ?

  The SAP error message OQ_E036, which states "Payment card type and number do not match," typically occurs during the processing of payment card transactions. This error indicates that the payment card type (e.g., Visa, MasterCard, etc.) does not correspond with the card number provided. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Card Type Mismatch: The card number entered does not match the expected format or prefix for the specified card type. For example, Visa cards start with a '4', while MasterCard starts with '5'.
  Incorrect Card Number: The card number may have been entered incorrectly, leading to a mismatch with the expected card type.
  
  Configuration Issues: There may be configuration settings in SAP that incorrectly associate card types with their respective number formats.
  Validation Rules: The system may have validation rules that are not being met due to incorrect data entry or configuration.
  
  
  Solution:
  
  Verify Card Information: Double-check the payment card number