How To Fix OQ_E039 - The number entered does not match the payment card type. -> See long txt.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 039

• Message text: The number entered does not match the payment card type. -> See long txt.

What causes this issue?

The payment card type that was derived from the payment card number is
not the same payment card type as the number. They should be the same.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Either delete/change the payment card number, or check your SSR
customizing for the payment card numbers.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E039 - The number entered does not match the payment card type. -> See long txt. ?

  The SAP error message OQ_E039 indicates that there is a mismatch between the payment card number entered and the expected format or characteristics of the payment card type selected. This error typically occurs during transactions involving credit or debit card processing in SAP systems.
  Cause:
  
  Incorrect Card Number: The card number entered may not conform to the expected length or format for the selected card type (e.g., Visa, MasterCard, etc.).
  Card Type Mismatch: The card type selected in the system does not match the card number entered. For example, entering a Visa card number while selecting MasterCard as the card type.
  Invalid Characters: The card number may contain invalid characters (e.g., letters or special symbols) that are not allowed.
  Configuration Issues: There may be configuration issues in the SAP system regarding payment card types and their associated number formats.
  
  Solution:
  
  Verify Card Number: Double-check the card number entered to ensure it is correct and matches the expected format for the selected card type.
  Select Correct Card Type: Ensure that the correct payment card type is selected in the system that corresponds to the card number being entered.
  Check for Invalid Characters: Make sure that the card number does not contain any invalid characters or spaces.
  Review Configuration: If the issue persists, review the configuration settings in SAP related to payment card processing. This may involve checking the settings for payment card types and their validation rules.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on payment card processing and error handling.
  
  Related Information:
  
  Payment Card Types: Familiarize yourself with the different payment card types and their respective number formats (e.g., Visa: 16 digits, MasterCard: 16 digits, American Express: 15 digits).
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to payment card processing.
  User Training: Ensure that users entering payment card information are trained on the correct procedures and formats to avoid such errors.
  
  If the problem continues after following these steps, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.