How To Fix OIO167 - System error: SU &1 from shipment &2 is not found

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 167

• Message text: System error: SU &1 from shipment &2 is not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIO167 - System error: SU &1 from shipment &2 is not found ?

  The SAP error message OIO167 indicates that there is a system error related to a shipment in the Outbound Logistics module. Specifically, the message states that the shipment with the specified shipment number (&2) cannot be found in the system. The placeholder &1 typically refers to a specific identifier or status related to the shipment.
  Causes:
  
  Shipment Not Created: The shipment may not have been created or saved properly in the system.
  Incorrect Shipment Number: The shipment number provided may be incorrect or mistyped.
  Data Deletion: The shipment may have been deleted or archived, making it unavailable for processing.
  Authorization Issues: The user may not have the necessary permissions to access the shipment data.
  Database Issues: There could be a problem with the database or the connection to the database, leading to the inability to retrieve the shipment.
  
  Solutions:
  
  Verify Shipment Number: Double-check the shipment number you are using to ensure it is correct.
  Check Shipment Status: Use transaction codes like VT03N (Display Shipment) to see if the shipment exists in the system.
  Recreate Shipment: If the shipment was not created, you may need to recreate it using the appropriate transaction (e.g., VT01N for creating a shipment).
  Check Authorizations: Ensure that the user has the necessary authorizations to view and process shipments.
  Database Check: If you suspect a database issue, consult with your IT department or SAP Basis team to check for any database inconsistencies or connectivity issues.
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VT01N, VT02N, VT03N, and VL01N for creating, changing, and displaying shipments.
  SAP Notes: Search for SAP Notes related to error OIO167 in the SAP Support Portal for any known issues or patches.
  Documentation: Review SAP documentation on shipment processing and error handling for more insights into managing shipments effectively.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team for further investigation.