How To Fix OD667 - Only deleted partner roles exist for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 667

• Message text: Only deleted partner roles exist for customer &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD667 - Only deleted partner roles exist for customer &1 ?

  The SAP error message OD667, which states "Only deleted partner roles exist for customer &1," typically occurs when you are trying to perform an action related to a customer in the SAP system, but the system has identified that the customer only has partner roles that have been marked as deleted.
  Cause:
  
  Deleted Partner Roles: The customer in question has partner roles (like sold-to party, ship-to party, etc.) that have been deleted in the system. This means that while the customer record exists, the associated partner roles are no longer active.
  Data Inconsistency: There may be inconsistencies in the customer master data, where the system expects active partner roles but finds only deleted ones.
  Configuration Issues: There might be configuration settings in the partner determination procedure that are not set up correctly, leading to this error.
  
  Solution:
  
  Check Partner Roles: Go to the customer master data (transaction code XD03 for display) and check the partner roles assigned to the customer. If you find that the roles are marked as deleted, you may need to reassign or recreate the necessary partner roles.
  Recreate Partner Roles: If the partner roles are indeed deleted, you can recreate them using transaction code XD01 (for creating a customer) or XD02 (for changing a customer). Ensure that you assign the correct partner roles that are required for the business processes.
  Data Consistency Check: Run a data consistency check to ensure that there are no other inconsistencies in the customer master data. This can often be done through transaction codes like SE16 or SE11 to check the relevant database tables.
  Consult Documentation: Review the SAP documentation or help files related to partner functions and roles to ensure that you are following the correct procedures for managing customer data.
  Contact Support: If the issue persists after checking and correcting the partner roles, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Partner Functions: Understand the different partner functions available in SAP and their significance in customer master data.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, and VD01, VD02, VD03 for customer master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or recommendations provided by SAP.
  
  By following these steps, you should be able to resolve the error message OD667 and ensure that the customer master data is correctly configured.