How To Fix OD092 - No deleted tickets found.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 092

• Message text: No deleted tickets found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD092 - No deleted tickets found. ?

  The SAP error message OD092 ("No deleted tickets found") typically occurs in the context of SAP Solution Manager, particularly when dealing with incident management or ticketing systems. This error indicates that the system is unable to find any tickets that have been marked as deleted, which can happen for a variety of reasons.
  Causes:
  
  No Deleted Tickets: The most straightforward reason is that there are simply no tickets that have been deleted in the system.
  Authorization Issues: The user may not have the necessary authorizations to view deleted tickets.
  Data Synchronization Issues: If the system is not properly synchronized, it may not reflect the current state of tickets.
  Incorrect Filters: The search criteria or filters applied when trying to retrieve deleted tickets may not be set correctly.
  System Configuration: There may be configuration settings in the SAP Solution Manager that affect how deleted tickets are handled or displayed.
  
  Solutions:
  
  Check for Deleted Tickets: Verify if there are indeed any deleted tickets in the system. You can do this by checking the ticket management area or using specific transaction codes.
  Review Authorizations: Ensure that the user has the necessary permissions to view deleted tickets. This may involve checking roles and authorizations in the user profile.
  Adjust Filters: Review and adjust the search criteria or filters being used to retrieve the tickets. Make sure they are set to include deleted tickets if that is the intention.
  System Synchronization: If there are data synchronization issues, consider running synchronization jobs or checking the system logs for any errors that may indicate problems.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP Solution Manager you are using for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to incident management, such as SOLMAN_WORKCENTER, CRMD_ORDER, or others that may be relevant to your specific setup.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the OD092 error in SAP.