How To Fix OD090 - Ticket &1 is currently locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 090

• Message text: Ticket &1 is currently locked by another user

Self-Explanatory Message

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• What is the cause and solution for SAP error message OD090 - Ticket &1 is currently locked by another user ?

  The SAP error message OD090, which states "Ticket &1 is currently locked by another user," typically occurs in the context of SAP Solution Manager or SAP IT Service Management (ITSM) when a user attempts to access or modify a ticket (such as an incident or service request) that is currently being edited or viewed by another user. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Concurrent Access: Another user has opened the ticket for editing, which locks the ticket to prevent conflicting changes.
  Session Timeout: If a user has left a ticket open for an extended period, it may still be locked even if they are no longer actively working on it.
  System Issues: Occasionally, system errors or bugs can lead to tickets being incorrectly marked as locked.
  
  Solutions:
  
  
  Wait and Retry: If another user is actively working on the ticket, the simplest solution is to wait until they finish and release the lock. You can check with your team to see if someone is currently editing the ticket.
  
  
  Check Lock Status: Use transaction code SM12 to check for locks in the system. You can search for the specific ticket number or user to see if it is indeed locked and by whom.
  
  
  Release the Lock: If you determine that the lock is no longer valid (e.g., the user has logged off or the session has timed out), you can manually release the lock using transaction SM12. However, be cautious with this approach, as it may lead to data loss if the other user is still working on the ticket.
  
  
  Contact the User: If you know who is editing the ticket, you can reach out to them to ask if they can save and exit, allowing you to access the ticket.
  
  
  System Administrator Intervention: If the issue persists and you cannot resolve it, contact your SAP system administrator for assistance. They may need to investigate further or perform actions to clear the lock.
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to access and modify tickets. Sometimes, permission issues can lead to confusion about locks.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to ticket locking in your version of SAP.
  Training and Best Practices: Educate users on best practices for ticket management, such as closing tickets when not in use and avoiding long periods of inactivity while editing.
  
  By following these steps, you should be able to address the OD090 error effectively.