How To Fix OD090 - Ticket &1 is currently locked by another user

OD090 - Overview

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 090

• Message text: Ticket &1 is currently locked by another user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD090 - Ticket &1 is currently locked by another user ?

  The SAP error message OD090, which states "Ticket &1 is currently locked by another user," typically occurs in the context of SAP Solution Manager or SAP IT Service Management (ITSM) when a user attempts to access or modify a ticket (such as an incident or service request) that is currently being edited or viewed by another user. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Concurrent Access: Another user has opened the ticket for editing, which locks the ticket to prevent conflicting changes.
  Session Timeout: If a user has left a ticket open for an extended period, it may still be locked even if they are no longer actively working on it.
  System Issues: Occasionally, system errors or bugs can lead to tickets being incorrectly marked as locked.
  
  Solutions:
  
  
  Wait and Retry: If another user is actively working on the ticket, the simplest solution is to wait until they finish and release