How To Fix OD091 - Ticket &1 could not be unlocked.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 091

• Message text: Ticket &1 could not be unlocked.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD091 - Ticket &1 could not be unlocked. ?

  The SAP error message OD091, which states "Ticket &1 could not be unlocked," typically occurs in the context of SAP Solution Manager or when dealing with SAP Change Request Management (ChaRM). This error indicates that a specific ticket (or change request) cannot be unlocked for further processing, which can hinder the workflow associated with that ticket.
  Causes:
  
  Locking Mechanism: The ticket may be locked by another user or process. SAP uses a locking mechanism to prevent multiple users from making changes to the same object simultaneously.
  Authorization Issues: The user attempting to unlock the ticket may not have the necessary authorizations to perform this action.
  Database Issues: There may be underlying database issues or inconsistencies that prevent the unlocking of the ticket.
  System Configuration: Incorrect configuration settings in the SAP system or Solution Manager can lead to issues with ticket management.
  Workflow Status: The ticket may be in a status that does not allow it to be unlocked, such as being in a completed or closed state.
  
  Solutions:
  
  Check Lock Status: Use transaction code SM12 to check if the ticket is locked by another user. If it is, you can either wait for the user to release the lock or, if appropriate, you can delete the lock entry (ensure you have the necessary authorizations).
  Review Authorizations: Ensure that the user has the required authorizations to unlock the ticket. This may involve checking roles and permissions in transaction PFCG.
  Check Ticket Status: Verify the status of the ticket in the relevant transaction (e.g., SOLMAN_WORKCENTER for Solution Manager). If the ticket is in a status that does not allow unlocking, you may need to change its status first.
  Database Consistency Check: If you suspect database issues, you may need to run consistency checks or consult with your database administrator.
  Consult Documentation: Review SAP documentation or notes related to the specific version of SAP you are using, as there may be known issues or patches available.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), PFCG (for role maintenance), and SOLMAN_WORKCENTER (for Solution Manager).
  SAP Notes: Search for SAP Notes related to error OD091 in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the OD091 error message in SAP.