How To Fix OD093 - Cannot set selected tickets for recovery.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 093

• Message text: Cannot set selected tickets for recovery.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD093 - Cannot set selected tickets for recovery. ?

  The SAP error message "OD093 Cannot set selected tickets for recovery" typically occurs in the context of SAP Solution Manager, particularly when dealing with incident management or ticketing systems. This error indicates that there is an issue with the recovery process of selected tickets, which may be due to various reasons.
  Possible Causes:
  
  Ticket Status: The tickets you are trying to set for recovery may not be in a valid status. For example, if the tickets are already closed or resolved, they cannot be set for recovery.
  Authorization Issues: The user may not have the necessary permissions to perform the recovery operation on the selected tickets.
  System Configuration: There may be configuration issues in the SAP Solution Manager that prevent the recovery process from being executed.
  Data Integrity Issues: There could be inconsistencies or corruption in the ticket data that is preventing the operation from completing successfully.
  Technical Errors: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Ticket Status: Verify the status of the tickets you are trying to recover. Ensure they are in a state that allows for recovery (e.g., not closed or resolved).
  Review Authorizations: Ensure that the user attempting to perform the recovery has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  System Configuration Review: Check the configuration settings in SAP Solution Manager related to incident management and ticket recovery. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Run consistency checks on the ticket data to identify and resolve any data integrity issues. This may involve using transaction codes or tools specific to SAP Solution Manager.
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and provides fixes for known issues.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  SAP Solution Manager Documentation: Review the official SAP documentation for Solution Manager, particularly sections related to incident management and ticket handling.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SOLMAN_WORKCENTER for accessing the work center in Solution Manager.
  User Forums and Communities: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "OD093 Cannot set selected tickets for recovery" error in SAP.