How To Fix OB030 - Excise duty default values are taken from customer master record

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 030

• Message text: Excise duty default values are taken from customer master record

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB030 - Excise duty default values are taken from customer master record ?

  The SAP error message OB030 indicates that the system is trying to determine excise duty values, but it is defaulting to the values from the customer master record. This typically occurs in scenarios where excise duty is applicable, such as in the case of sales transactions involving goods that are subject to excise tax.
  Cause:
  
  Missing Configuration: The excise duty configuration may not be set up correctly in the system. This can include missing tax codes or incorrect settings in the tax determination procedure.
  Customer Master Record: The customer master record may not have the necessary excise duty information filled out, leading the system to default to the values from the customer master.
  Material Master Record: The material master record may also lack the necessary excise duty information, which can cause the system to revert to the customer master.
  Transaction Type: The transaction type being used may not be configured to handle excise duties properly.
  
  Solution:
  
  Check Customer Master Record: Ensure that the customer master record has the correct excise duty information. This includes checking the tax classification and any relevant fields related to excise duty.
  Review Material Master Record: Verify that the material master record has the appropriate excise duty settings. This includes checking the tax classification and excise duty indicators.
  Configuration Settings: Review the configuration settings for excise duty in the SAP system. This includes:
  
  Checking the tax codes assigned to the materials and customers.
  Ensuring that the excise duty determination procedure is correctly set up in the system.
  
  
  Transaction Type Configuration: Ensure that the transaction type being used is configured to handle excise duties correctly. This may involve checking the settings in the relevant customizing transactions (e.g., OB40 for tax determination).
  Testing: After making the necessary changes, perform a test transaction to ensure that the excise duty values are being calculated correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on excise duty configuration.
  Documentation: Review SAP documentation related to excise duty handling, tax determination, and customer/material master records.
  Consulting with SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the OB030 error and ensure that the excise duty values are correctly determined in your SAP system.