How To Fix OA785 - SAP ArchiveLink (storage system message: data carrier problem)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 785

• Message text: SAP ArchiveLink (storage system message: data carrier problem)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA785 - SAP ArchiveLink (storage system message: data carrier problem) ?

  The SAP error message OA785, which indicates a "data carrier problem" in the context of SAP ArchiveLink, typically arises when there is an issue with the storage system that is being used to store archived documents. This can occur for various reasons, including hardware failures, configuration issues, or problems with the data carrier itself.
  Causes of OA785 Error
  
  Hardware Issues: The physical storage medium (like a tape drive or disk) may be malfunctioning or not properly connected.
  Configuration Problems: The ArchiveLink configuration may not be set up correctly, leading to communication issues between SAP and the storage system.
  Data Carrier Problems: The specific data carrier (e.g., tape, disk) may be damaged, full, or not recognized by the system.
  Access Rights: The user or the system may not have the necessary permissions to access the storage medium.
  Network Issues: If the storage system is network-based, there may be connectivity issues affecting access.
  
  Solutions
  
  Check Hardware: Ensure that the storage device is functioning correctly. Check for any physical damage or connection issues.
  Review Configuration: Verify the ArchiveLink configuration settings in SAP. Ensure that the storage system is correctly defined and that all parameters are set up properly.
  Inspect Data Carrier: If using removable media (like tapes), check the condition of the media. Replace it if it is damaged or unreadable.
  Permissions: Ensure that the user or system has the necessary permissions to access the storage system. This may involve checking user roles and authorizations in SAP.
  Network Connectivity: If the storage system is accessed over a network, check for any network issues that may be preventing access.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context about the issue.
  
  Related Information
  
  SAP Notes: Check SAP Notes related to ArchiveLink and the specific error message for any patches or updates that may address known issues.
  Documentation: Refer to the official SAP documentation for ArchiveLink to ensure that all configurations are in line with best practices.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the OA785 error in SAP ArchiveLink.