How To Fix OA783 - SAP ArchiveLink (no document information sent from archive system)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 783

• Message text: SAP ArchiveLink (no document information sent from archive system)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA783 - SAP ArchiveLink (no document information sent from archive system) ?

  The SAP error message OA783 indicates that there is an issue with the integration between SAP and the ArchiveLink system, specifically that no document information has been sent from the archive system. This can occur in scenarios where SAP is trying to retrieve or display archived documents, but the necessary metadata or document information is not available.
  Causes of OA783 Error
  
  
  Configuration Issues: The ArchiveLink configuration may not be set up correctly. This includes settings in the SAP system or the ArchiveLink server that are not aligned.
  
  
  Missing Document Information: The document that is being requested may not have been properly archived, or the metadata associated with the document is missing or incomplete.
  
  
  Communication Problems: There may be issues with the communication between the SAP system and the ArchiveLink server, such as network problems or incorrect connection settings.
  
  
  Authorization Issues: The user may not have the necessary permissions to access the archived documents.
  
  
  Document Type Not Supported: The document type being requested may not be supported by the ArchiveLink configuration.
  
  
  Solutions to OA783 Error
  
  
  Check ArchiveLink Configuration:
  
  Verify that the ArchiveLink settings in SAP are correctly configured. This includes checking the ArchiveLink settings in transaction OAC0 and ensuring that the document types and storage systems are correctly defined.
  
  
  
  Validate Document Archiving:
  
  Ensure that the documents have been archived correctly. You can check the archive logs or use transaction SARA to verify the status of the archived documents.
  
  
  
  Review Communication Settings:
  
  Check the connection settings between SAP and the ArchiveLink server. Ensure that the server is reachable and that there are no network issues.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the archived documents. This can be checked in transaction SU53 or by reviewing the user roles and authorizations.
  
  
  
  Test with Different Document Types:
  
  If possible, test the retrieval of different document types to see if the issue is specific to a certain type of document.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  OAC0: ArchiveLink Administration
  SARA: Archive Administration
  SAC1: Archive Document Retrieval
  
  
  
  Documentation: Review the SAP ArchiveLink documentation for detailed information on configuration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  
  By following these steps, you should be able to diagnose and resolve the OA783 error in your SAP system.