How To Fix OA360 - SAP ArchiveLink (error in storage system)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 360

• Message text: SAP ArchiveLink (error in storage system)

What causes this issue?

Storage error
The document cannot be transferred to the content server for storing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA360 - SAP ArchiveLink (error in storage system) ?

  The SAP error message OA360 indicates that there is an issue with the ArchiveLink storage system. This error typically arises when there is a problem with the connection between SAP and the storage system, or when the storage system itself is not functioning correctly. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Connection Issues: There may be a network issue preventing SAP from communicating with the storage system.
  Configuration Errors: Incorrect configuration settings in the ArchiveLink settings or the storage system can lead to this error.
  Storage System Down: The storage system may be down or not accessible due to maintenance or other issues.
  Authorization Issues: The user or service account may not have the necessary permissions to access the storage system.
  Document Type Issues: The document type being archived may not be correctly configured in the ArchiveLink settings.
  Storage System Capacity: The storage system may be full or have reached its capacity limits.
  
  Solutions:
  
  Check Connectivity: Ensure that the network connection between SAP and the storage system is active and stable. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration: Verify the ArchiveLink configuration settings in transaction OAC0 (ArchiveLink Administration) and ensure that the storage system is correctly configured.
  Check Storage System Status: Confirm that the storage system is operational. If it is down, coordinate with the system administrator to resolve the issue.
  Verify Authorizations: Check the user permissions for the account being used to access the storage system. Ensure that it has the necessary authorizations.
  Document Type Configuration: Review the document type settings in transaction OAC2 (Document Types) to ensure they are correctly set up for archiving.
  Monitor Storage Capacity: Check the storage system for available space and ensure it is not full. If it is, you may need to delete old documents or expand the storage capacity.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (ArchiveLink Administration), OAC2 (Document Types), and OAC3 (Storage System).
  SAP Notes: Search for SAP Notes related to ArchiveLink and the specific error message OA360 for any patches or updates that may address the issue.
  Logs and Traces: Check the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  Documentation: Refer to the official SAP documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.