How To Fix OA380 - SAP ArchiveLink (error in storage system)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 380

• Message text: SAP ArchiveLink (error in storage system)

What causes this issue?

Storage error
The content server cannot be accessed, or an error has occurred in the
content server.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA380 - SAP ArchiveLink (error in storage system) ?

  The SAP error message OA380 indicates that there is an issue with the ArchiveLink storage system. This error typically arises when there is a problem with the connection between SAP and the storage system, or when the storage system itself is not functioning correctly. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Connection Issues: The connection between SAP and the storage system may be disrupted or misconfigured.
  Storage System Unavailability: The storage system may be down or not accessible due to network issues or server problems.
  Configuration Errors: Incorrect configuration settings in the ArchiveLink settings or the storage system can lead to this error.
  Insufficient Permissions: The user or service account may not have the necessary permissions to access the storage system.
  File System Issues: If the storage system is a file system, there may be issues such as insufficient disk space or file system corruption.
  
  Solutions:
  
  Check Connection Settings: Verify the connection settings in the ArchiveLink configuration. Ensure that the storage system is correctly configured and reachable from the SAP system.
  Test Storage System Availability: Check if the storage system is up and running. You can do this by trying to access it directly or using diagnostic tools.
  Review Configuration: Go through the ArchiveLink configuration settings in transaction OAC0 (ArchiveLink Administration) to ensure everything is set up correctly.
  Check Permissions: Ensure that the user or service account used by SAP to access the storage system has the necessary permissions.
  Monitor System Resources: If the storage system is a file system, check for available disk space and ensure that the file system is not corrupted.
  Review Logs: Check the SAP application logs (transaction SLG1) and the logs of the storage system for any error messages that could provide more context on the issue.
  Restart Services: If applicable, restart the services related to the storage system or the SAP ArchiveLink service.
  
  Related Information:
  
  Transaction Codes: 
  
  OAC0: ArchiveLink Administration
  SLG1: Application Log
  
  
  Documentation: Refer to SAP Help documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  SAP Notes: Check SAP Notes related to ArchiveLink and the specific error message for any known issues and fixes.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the OA380 error in SAP ArchiveLink.