How To Fix OA361 - SAP ArchiveLink (scan dialog error)

OA361 - Overview

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 361

• Message text: SAP ArchiveLink (scan dialog error)

What causes this issue?

The scan queue is empty.
No more documents are available to be scanned.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

OA361 - Details

• The SAP error message OA361 typically indicates a problem related to the ArchiveLink scan dialog, which is used for scanning documents and linking them to SAP records. This error can arise due to various reasons, including configuration issues, connectivity problems, or issues with the scanning device itself.
  Cause
  
  
  Configuration Issues: The ArchiveLink settings may not be properly configured in the SAP system. This includes settings related to the ArchiveLink service, document types, or the connection to the scanning device.
  Network Issues: There may be network connectivity problems between the SAP system and the scanning device or the ArchiveLink server.
  Scanner Issues: The scanner itself may be malfunctioning or not properly configured to work with SAP ArchiveLink.
  Authorization Issues: The user may not have the necessary authorizations to access the scanning functionality or the ArchiveLink service.
  Software Compatibility: There may be compatibility issues between the SAP system and the scanning software or drivers.
  
  Solution
  
  Check Configuration: Verify the ArchiveLink