How To Fix NAA707 - Customer billing document &1 has already been reversed by document &2

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 707

• Message text: Customer billing document &1 has already been reversed by document &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message NAA707 - Customer billing document &1 has already been reversed by document &2 ?

  The SAP error message NAA707 indicates that a customer billing document has already been reversed by another document. This typically occurs in the context of billing and invoicing processes within SAP, particularly in modules like SD (Sales and Distribution) or FI (Financial Accounting).
  Cause:
  
  Duplicate Reversal Attempt: The error arises when there is an attempt to reverse a billing document that has already been reversed. This can happen if a user tries to reverse the same document multiple times.
  Incorrect Document Reference: The document reference provided for reversal may not correspond to the original billing document, leading to confusion in the system.
  System Configuration Issues: There may be issues with the configuration of the billing or accounting processes that lead to improper handling of document reversals.
  
  Solution:
  
  Check Document Status: Verify the status of the billing document in question. You can do this by checking the document flow in the SAP system to see if it has already been reversed.
  Review Reversal Documents: Look for the reversal document mentioned in the error message. Ensure that it is correctly linked to the original billing document.
  Avoid Duplicate Actions: Ensure that users are not attempting to reverse the same document multiple times. Implement checks or training to prevent this from happening.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling billing document reversals.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF11 (Cancel Billing Document) and VF02 (Change Billing Document) to manage billing documents effectively.
  Document Flow: Use the document flow feature in SAP to trace the history of billing documents and their reversals.
  User Authorization: Ensure that users have the appropriate authorizations to perform billing document reversals to avoid unauthorized actions that could lead to errors.
  Training: Provide training for users on the billing process and the implications of reversing documents to minimize errors.
  
  By following these steps, you should be able to address the NAA707 error effectively.