How To Fix NAA238 - No sales data has been created for customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 238

• Message text: No sales data has been created for customer &2

What causes this issue?

For the customer settlement the customer data (data at Sales and
Distribution level) is required for condition granter &V1&.
The system determined that a sales area has not been assigned to payer
&V2& who is assigned to the condition granter. It may be that all the
sales and distribution data has been deleted.
A settlement cannot be effected without a sales area.

System Response

The rebate arrangement cannot be created.

How to fix this error?

Enter payer &V2& in all the required sales areas.
For settlements at plant level (cross-company code) for each customer
billing document, the sales areas are defined from those plants where
there may be business volume data. The sales data for the plant's
internal settlements is used.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA238 - No sales data has been created for customer &2 ?

  The SAP error message NAA238, which states "No sales data has been created for customer &2," typically occurs in the context of sales and distribution (SD) processes. This error indicates that there is no sales data available for the specified customer in the system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Customer Master Data Issues: The customer may not have been set up correctly in the system, or the relevant sales area data may be missing.
  Sales Document Not Created: There may not be any sales documents (like sales orders, quotations, etc.) created for the customer.
  Data Deletion: Sales data for the customer may have been deleted or archived.
  Incorrect Sales Area: The sales area (combination of sales organization, distribution channel, and division) may not be correctly defined for the customer.
  Inactive Customer: The customer may be marked as inactive or blocked in the system.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Ensure that the customer has valid sales area data and that all necessary fields are filled out.
  
  
  
  Create Sales Document:
  
  If no sales documents exist, create a sales order or quotation for the customer to generate sales data.
  
  
  
  Review Sales Area Configuration:
  
  Verify that the sales area assigned to the customer is correctly configured and that the necessary sales organization, distribution channel, and division are active.
  
  
  
  Check for Data Deletion:
  
  Investigate if any data deletion or archiving processes have affected the sales data for the customer.
  
  
  
  Customer Status:
  
  Check if the customer is marked as inactive or blocked. If so, you may need to reactivate the customer.
  
  
  
  Consult with IT or SAP Support:
  
  If the issue persists, consult with your IT department or SAP support team for further investigation and assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master
  VA03: Display Sales Order
  VA05: List of Sales Orders
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to customer master data and sales order processing for additional insights.
  
  By following these steps, you should be able to identify the root cause of the NAA238 error and implement the necessary solutions to resolve it.