How To Fix MY_CATS_OFFLINE012 - Data reset due to inconsistency; avoid browser navigation

SAP Error Message - Details

• Message type: E = Error

• Message class: MY_CATS_OFFLINE - Messages for CATS notebook Offline

• Message number: 012

• Message text: Data reset due to inconsistency; avoid browser navigation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MY_CATS_OFFLINE012 - Data reset due to inconsistency; avoid browser navigation ?

  The SAP error message MY_CATS_OFFLINE012 indicates that there is an inconsistency in the data being processed in the CATS (Cross-Application Time Sheet) application, which is used for recording time and attendance. This specific error suggests that the data has been reset due to this inconsistency, and it advises users to avoid navigating away from the browser during the process.
  Cause:
  
  
  Data Inconsistency: The error typically arises when there is a mismatch or corruption in the data being submitted or processed. This could be due to:
  
  Network issues causing incomplete data transmission.
  Session timeouts or interruptions during data entry.
  Browser navigation (e.g., using the back button) that disrupts the data submission process.
  Conflicts with existing data in the system.
  
  
  
  Browser Issues: Using certain browsers or browser settings (like caching or cookies) can sometimes lead to unexpected behavior in web applications.
  
  
  Solution:
  
  
  Avoid Navigation: As the error message suggests, avoid using the browser's navigation buttons (like back or refresh) while entering data in CATS. Always use the provided buttons within the application for navigation.
  
  
  Clear Browser Cache: Clear the browser cache and cookies to ensure that old or corrupted data is not causing issues.
  
  
  Check Network Connection: Ensure that you have a stable internet connection while using the application to prevent data loss or corruption.
  
  
  Re-enter Data: If you encounter this error, you may need to re-enter the data. Make sure to do so in a single session without navigating away from the page.
  
  
  Consult IT Support: If the problem persists, it may be necessary to consult your IT support team or SAP administrator. They can check for any underlying issues in the system or provide further troubleshooting steps.
  
  
  Update Browser: Ensure that you are using a supported and updated version of the browser recommended for SAP applications.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CATS and this specific error message. SAP frequently updates its documentation and provides fixes for known issues.
  User Training: Ensure that users are trained on the proper use of the CATS application, including best practices for data entry and navigation.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the inconsistency.
  
  By following these steps, you should be able to resolve the MY_CATS_OFFLINE012 error and prevent it from occurring in the future.