How To Fix MSR_SD035 - You are not authorized to release CMR; document is blocked for refunding

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 035

• Message text: You are not authorized to release CMR; document is blocked for refunding

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD035 - You are not authorized to release CMR; document is blocked for refunding ?

  The SAP error message MSR_SD035 indicates that a user is not authorized to release a Customer Master Record (CMR) because the document is blocked for refunding. This typically occurs in the context of sales and distribution processes where certain documents are restricted from being processed due to specific conditions or authorizations.
  Cause:
  
  Authorization Issues: The user attempting to release the CMR does not have the necessary permissions or roles assigned to perform this action.
  Document Status: The document may be in a blocked status due to various reasons, such as pending approvals, compliance checks, or other business rules that prevent it from being processed.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce blocking of documents under certain conditions, such as refunding scenarios.
  
  Solution:
  
  
  Check User Authorizations:
  
  Verify the user’s roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to release CMRs and handle refunding processes.
  This can be done by checking the user’s profile in transaction SU01 or by using transaction PFCG to review the roles assigned to the user.
  
  
  
  Review Document Status:
  
  Check the status of the document that is being processed. Use transaction VA03 (Display Sales Order) or the relevant transaction to view the document details.
  If the document is blocked, identify the reason for the block. This may involve checking for any pending approvals or compliance issues.
  
  
  
  Consult with SAP Security Team:
  
  If the user lacks the necessary authorizations, consult with your SAP security or basis team to request the appropriate access rights.
  
  
  
  Configuration Review:
  
  If the issue persists, review the configuration settings related to refunding and document blocking. This may involve checking the settings in the Sales and Distribution module or consulting with a functional consultant.
  
  
  
  Documentation and Training:
  
  Ensure that users are trained on the processes and understand the conditions under which documents may be blocked. Proper documentation can help prevent similar issues in the future.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), SU01 (User Maintenance), and PFCG (Role Maintenance).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling blocked documents.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.