How To Fix MSR_REFUND033 - You selected a split item, so the order/delivery item was deselected.

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 033

• Message text: You selected a split item, so the order/delivery item was deselected.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND033 - You selected a split item, so the order/delivery item was deselected. ?

  The SAP error message MSR_REFUND033 indicates that you have selected a split item in a transaction, which has led to the deselection of the corresponding order or delivery item. This typically occurs in the context of processing returns or refunds where items are split into different components or quantities.
  Cause:
  
  Split Items: The error arises when you attempt to process a return or refund for an item that has been split into multiple components. In SAP, split items are treated as separate entities, and selecting one may lead to the deselection of the original order or delivery item.
  Item Status: The status of the item may not allow for the action you are trying to perform. For example, if the item is already partially processed or has been flagged in a certain way, it may not allow for further processing.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how split items are handled, which could lead to this error if not set up correctly.
  
  Solution:
  
  Review Item Selection: Ensure that you are selecting the correct item. If you need to process a refund or return, make sure to select the entire order or delivery item rather than a split component.
  Check Item Status: Verify the status of the item you are trying to process. If it is in a state that does not allow for refunds or returns, you may need to resolve that issue first.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling split items in your version of SAP.
  Configuration Review: If you have access, review the configuration settings related to item handling in your SAP system. You may need to consult with your SAP administrator or support team to ensure that the system is set up correctly for handling split items.
  Use Alternative Processing: If the split item cannot be processed as intended, consider using alternative methods for processing the return or refund, such as processing the items individually or adjusting the order.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling split items.
  Transaction Codes: Familiarize yourself with the transaction codes related to returns and refunds in SAP, as they may provide additional insights into the process.
  User Training: Ensure that users involved in processing returns and refunds are trained on how to handle split items effectively to avoid this error in the future.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.