How To Fix MSR_REFUND032 - You selected an order/delivery item, so the system deselected split items

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 032

• Message text: You selected an order/delivery item, so the system deselected split items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND032 - You selected an order/delivery item, so the system deselected split items ?

  The SAP error message MSR_REFUND032 indicates that when you selected a specific order or delivery item for processing, the system automatically deselected any split items associated with that order or delivery. This behavior is typically related to how SAP handles item splits in the context of returns or refunds.
  Cause:
  
  Item Splitting: In SAP, items can be split for various reasons, such as different delivery dates, quantities, or conditions. When you select a specific item, the system may not allow you to process split items simultaneously, leading to the automatic deselection.
  Configuration Settings: The system's configuration may dictate that only one item can be processed at a time, especially if the items have different characteristics or statuses.
  Business Logic: The business process defined in the system may require that only complete items (not split) can be selected for certain operations, such as refunds or returns.
  
  Solution:
  
  Review Item Selection: Ensure that you are selecting the correct item. If you need to process split items, you may need to select them individually.
  Check Configuration: Consult with your SAP administrator or functional consultant to review the configuration settings related to item processing. There may be settings that can be adjusted to allow for the selection of split items.
  Process Split Items Separately: If the system does not allow for the selection of split items together with the main item, you may need to process each split item separately.
  Consult Documentation: Review SAP documentation or help resources related to the specific transaction you are using to understand how item selection works in that context.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to sales orders, deliveries, or returns, such as VA01 (Create Sales Order), VA02 (Change Sales Order), or VL01N (Create Outbound Delivery).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling item splits.
  User Training: Ensure that users are trained on how to handle item splits and the implications of selecting items in the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further assistance.